Episode 01 Finding the Soul of Your Customers In the first episode in the series, SoulCycle co-founder Julie Rice sets the stage on the value of a great customer experience and shares insights many managers overlook.
Episode 02 Ghost in the Machine Google’s Kevin Hartman discusses the required balance between humans and machines in developing customer insights.
Episode 03 Social Matters Activision Blizzard's Beverly Jackson provides perspective on how to use social media to acquire and develop customers.
Episode 04 The Loyalty Unicorn While some marketers complain that loyal customers are as rare as unicorns, Sandeep Dube of Delta Air Lines argues that we may be in the golden era of customer loyalty.
Episode 05 Delivering on Critical Customer Needs Mahmee CEO Melissa Hanna shares insights on how to constantly fine tune a business model to deliver on critical customer needs while also addressing an important social cause.
Episode 06 Simplifying Innovation Innovation gets a lot of press in the service of new products, but it is also a critical means to improving customer experiences and customer profitability. Christine Mauro, Director of Innovation at Saleforce shares insight on how to innovate through simplification.
